Shipping policy
Shipping Policy
At Cado Surgo, we aim to process and deliver your order as smoothly and efficiently as possible. Shipping options, costs, and estimated delivery times may vary depending on the destination and the shipping method selected at checkout.
Shipping Methods
We currently offer the following shipping methods:
Economy Shipping
Cost: USD 4.29
Coverage: United States
Estimated delivery time: 4–8 business days
International delivery: Not available
Economy Shipping is available only for orders shipped within the United States.
Standard Shipping
Cost: USD 4.75
Coverage: Worldwide
Estimated local delivery time: 2–5 business days
Estimated international delivery time: 10–30 business days
Standard Shipping is available for worldwide orders. Delivery times may vary depending on the destination country, customs procedures, local postal services, and other factors outside our control.
Order Processing
Orders are processed after payment has been successfully received. Please note that estimated delivery times refer to the shipping period and may not include order processing time.
During periods of high demand, holidays, or unexpected delays, processing and delivery times may be longer than usual.
Shipping Costs
Shipping costs are displayed at checkout before you complete your order. The final shipping fee depends on the selected shipping method and delivery destination.
We reserve the right to update shipping rates, delivery times, and available shipping methods at any time without prior notice.
International Shipping
We offer worldwide shipping through our Standard Shipping method.
For international orders, customers are responsible for any customs duties, import taxes, handling fees, or other charges that may apply in the destination country. These charges are not controlled by Cado Surgo and may vary depending on local regulations.
Please check with your local customs office if you have questions about potential additional charges.
Delivery Delays
Estimated delivery times are not guaranteed. Delays may occur due to customs clearance, courier delays, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.
Cado Surgo is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.
Incorrect Shipping Information
Please make sure that your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at store@cadosurgo.com.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at store@cadosurgo.com so we can review the issue and assist you where possible.
Please include your order number and any relevant details or photos if the package or item arrived damaged.
Contact Information
If you have any questions about shipping, delivery times, or your order, please contact us:
Cado Surgo
Zbigniew Szcząchor
ul. Wyszyńskiego 50/53
22-400 Zamość, Poland
VAT/NIP Number: 9222667287
E-mail: store@cadosurgo.com