Politique d’expédition
Shipping Policy
At Cado Surgo, we aim to process and deliver your order as smoothly and efficiently as possible. Shipping options, costs, and estimated delivery times may vary depending on the customer’s location, delivery destination, selected shipping method, product type, and the company responsible for printing, embroidery, or fulfillment of the product.
The final shipping cost will always be calculated and displayed at checkout before you complete your order.
Shipping Methods
We currently offer available shipping methods depending on the destination country, product type, and fulfillment provider.
Shipping options may vary depending on whether the product is printed, embroidered, or fulfilled by a specific production partner. Not all shipping methods may be available for every product or location.
Economy Shipping
Coverage: May be available for selected locations
Estimated delivery time: Usually 4–8 business days, depending on destination and fulfillment provider
International delivery: Availability may vary
Economy Shipping may be available for selected orders, depending on the delivery address, product type, and the company responsible for printing, embroidery, or fulfillment.
Standard Shipping
Coverage: May be available worldwide, depending on destination and fulfillment provider
Estimated local delivery time: Usually 2–5 business days
Estimated international delivery time: Usually 10–30 business days
Standard Shipping availability and delivery time may vary depending on the destination country, customs procedures, local postal services, product type, and the fulfillment provider responsible for producing and shipping the item.
Location-Based Shipping Costs
Shipping costs depend on the delivery location, shipping zone, product type, and the company responsible for printing, embroidery, or fulfillment.
Because different products may be produced and shipped by different fulfillment partners, shipping costs may vary between orders, products, countries, and regions.
The exact shipping cost for your order will be calculated and displayed at checkout before payment is completed.
Additional fees, customs duties, import taxes, handling fees, or local charges may apply depending on the destination country. These charges are not controlled by Cado Surgo and are the responsibility of the customer.
Order Processing
Orders are processed after payment has been successfully received. Please note that estimated delivery times refer to the shipping period and may not include production or processing time.
Production time may vary depending on whether the product requires printing, embroidery, or other customization, as well as the workload and processing time of the fulfillment provider.
During periods of high demand, holidays, or unexpected delays, processing and delivery times may be longer than usual.
Shipping Costs
Shipping costs are displayed at checkout before you complete your order. The final shipping fee depends on the selected shipping method, delivery destination, shipping zone, product type, fulfillment provider, and any applicable local charges.
We reserve the right to update shipping rates, delivery times, and available shipping methods at any time without prior notice.
International Shipping
We may offer international shipping depending on the destination country, product type, and fulfillment provider.
For international orders, customers are responsible for any customs duties, import taxes, handling fees, or other charges that may apply in the destination country. These charges are not controlled by Cado Surgo and may vary depending on local regulations.
Please check with your local customs office if you have questions about potential additional charges.
Delivery Delays
Estimated delivery times are not guaranteed. Delays may occur due to production time, printing or embroidery processing, customs clearance, courier delays, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.
Cado Surgo is not responsible for delays caused by shipping carriers, customs authorities, fulfillment providers, or events outside our reasonable control.
Incorrect Shipping Information
Please make sure that your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at store@cadosurgo.com.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at store@cadosurgo.com so we can review the issue and assist you where possible.
Please include your order number and any relevant details or photos if the package or item arrived damaged.
Contact Information
If you have any questions about shipping, delivery times, or your order, please contact us:
Cado Surgo
Zbigniew Szcząchor
ul. Wyszyńskiego 50/53
22-400 Zamość, Poland
VAT/NIP Number: 9222667287
E-mail: store@cadosurgo.com